Taking customer care to a whole new level

Managing repairs and maintenance for domestic or commercial properties requires a dedicated approach and a responsive service provided by people you can trust.

Challenger Customer Care works with housebuilders, developers, private and social landlords and agents across the UK to provide a service that is second to none.

Our team are experienced in managing the process of repairs and maintenance services for both small and large property portfolios, as well as those that form part of the NHBC two year warranty. Our experience in project managing suppliers and subcontractors and our contacts with reliable, dedicated specialist contractors, in addition to our in-house craftsmen, means we can deliver a first class, cost-effective service.

Our extensive experience in working with householders and tenants means we handle individual customers professionally and respectfully and therefore provide the highest quality of service, which enhances customers satisfaction.

As a property developer or landlord, the last thing you want is a call in the middle of the night from tenants or occupants (either domestic or residential) with a boiler breakdown or a leaking roof. As part of our property management role, we offer a 24-hour response service, so we can take care of any issues for you, ensuring greater customer satisfaction.

Our service is designed to take away all the hassle associated with managing and running property portfolios. We do this by providing a dedicated, responsive service where our customers pay a consistent fee based on the number of properties under our care, which does not vary regardless of property issues.